Customer Support FAQ
1. What is Strong and Savvy Moms?
Strong and Savvy Moms is a community and resource hub designed for moms who are building their businesses, managing family life, and seeking balance in their daily routines. We offer guidance, resources, and products that help moms create a soft, comfortable life while maintaining their strength and independence.
2. What kind of resources does Strong and Savvy Moms offer?
We provide a wide range of resources, including:
- Business development tips for moms
- Productivity tools and tips for creating work-life balance
- Lifestyle advice for managing a household while running a business
- Digital products like planners, e-books, and online courses
3. How do I contact customer support?
You can reach us by:
Email: [email protected]
Phone: 1-800-MOMS-HELP (Mon-Fri, 9 AM - 5 PM CST)
Live Chat: Available on our website, Mon-Fri, 9 AM - 6 PM CST.
4. I forgot my login credentials, what should I do?
If you've forgotten your password, click on the "Forgot Password" link on the login page. You'll receive an email with instructions on how to reset your password. If you're still having trouble, contact our support team via email or phone.
5. How can I access the digital products I purchased?
After purchasing a digital product, you’ll receive a confirmation email with a download link. If you do not receive this email, check your spam folder. If it’s not there, contact our support team, and we’ll resend it.
6. Can I get a refund on digital products?
Due to the nature of digital products, all sales are final. However, if you encounter any issues with your purchase, please reach out to customer support, and we’ll be happy to assist.
7. How do I sign up for your courses or workshops?
You can sign up for our courses or workshops directly through our website. Visit the "Courses" section, choose the course or workshop you're interested in, and follow the checkout process.
8. I am a single mom and struggling to balance work and family life. How can Strong and Savvy Moms help me?
We understand the challenges of single motherhood. Our platform provides practical tools like time-management tips, budget-friendly self-care practices, and entrepreneurial resources tailored for moms like you. Our goal is to help you create a balanced, thriving life.
9. Do you offer personalized coaching?
Yes! We offer personalized one-on-one coaching for moms looking to start or scale their businesses, create a balanced routine, or build a healthier lifestyle for their families. You can book a session through our "Coaching" page.
10. How can I join the Strong and Savvy Moms community?
To join our community, sign up for our newsletter or follow us on social media. You’ll receive updates, exclusive resources, and invitations to live events and webinars tailored specifically for moms.
11. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal. For subscription-based services, your payment will automatically renew unless canceled before the renewal date.
12. Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time by logging into your account, navigating to the "Subscriptions" section, and following the cancellation steps. If you need assistance, contact customer support.
13. How can I update my billing information?
To update your billing information, log into your account, go to "Account Settings," and select "Billing Information." From there, you can update your payment method.
14. Do you offer a referral program?
Yes, we love referrals! For every friend or family member you refer who makes a purchase, you’ll receive a discount on your next purchase. Learn more about our referral program on our website.
15. I have a business idea but don’t know where to start. Can Strong and Savvy Moms help?
Absolutely! We offer step-by-step guides and coaching designed specifically for moms starting a business. From idea validation to launching your product or service, we’re here to support you every step of the way.